Refunds & Cancellations

This policy applies to orders placed with the Yazi shop at yazi.africa. Orders on a vendor store (name.yazi.africa) are between you and that vendor. Because you pay for a Yazi order on delivery, cancelling before delivery costs you nothing and refunds are only ever needed in the situations in section 3.

1. Cancelling your order

• Before it is picked up: message us on WhatsApp at +27 72 989 8997with your order number. We cancel it at no charge. You can tell it has not been picked up because you have not yet received the "picked up" message with the driver's details.
• After it is picked up: the driver is already on the way, so the order can no longer be cancelled on WhatsApp. If you are not at the delivery pin or do not want the goods when the driver arrives, the driver takes them back and the order is closed; nothing is charged, because payment happens at the door. We may, however, ask for payment in advance before accepting further orders from a number that has refused or missed deliveries.
• Orders you did not send: an order that is built on the website but whose WhatsApp message is never sent is deleted automatically after 24 hours. There is nothing to cancel.

2. When we cancel

We may cancel an order, before or after confirming it, when:

• your delivery pin is outside the City of Johannesburg;
• an item has sold out and nothing in the order can be delivered (if only some items are out, we deliver the rest and you pay only for what arrives);
• no driver is available on the day;
• we cannot reach you on your WhatsApp number to deliver;
• a price on the website was clearly wrong.

We tell you on WhatsApp. Since nothing has been paid, there is nothing to refund.

3. Refunds

A refund is due when you have paid at the door and:

• an item you paid for was missing, damaged, spoiled or not what you ordered, and you reported it in line with our Returns policy; or
• you paid more than the order total.

We refund the affected items (or the overpayment) by PayShap or EFT to the account you paid from, within 5 business days of agreeing the refund with you on WhatsApp. Where you prefer, and we have the item in stock, we replace it on the next delivery instead. We do not refund in cash and do not refund to a third party's account.

4. How to ask

Message us on WhatsApp at +27 72 989 8997 with your order number, what went wrong, and a photo if an item is damaged or spoiled. We reply on WhatsApp.

5. Your rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. If you are not satisfied with how we handled a refund you may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission.

6. Contact

ERRATHEN (Pty) Ltd, registration number 2026/745713/07. 34 Second Street, Linden, Johannesburg, South Africa. WhatsApp and phone: +27 72 989 8997. WhatsApp is our only support channel; we do not offer email support.