Returns policy

This policy applies to orders placed with the Yazi shop at yazi.africa. Orders on a vendor store (name.yazi.africa) are between you and that vendor.

1. No returns on fresh produce

Everything the Yazi shop sells is fresh, perishable food. We do not accept returns, and we cannot take back goods once they have been handed over to you. The 7-day cooling-off right in the Electronic Communications and Transactions Act does not apply to goods that perish or deteriorate rapidly (section 42(2)), so there is no right to return produce because you changed your mind.

2. Check your order at the door

Please look at your order when the driver hands it over and before you pay. If something is missing, damaged or not what you ordered, tell the driver: that item is taken back and you pay only for what you keep. This is the quickest way to put a problem right.

3. Damaged, spoiled or wrong items noticed later

The Consumer Protection Act 68 of 2008 (section 56) entitles you to a replacement or refund for goods that are not of good quality or not what you ordered, and nothing above takes that away. To claim it for perishable produce, message us on WhatsApp at +27 72 989 8997 within 24 hours of delivery with your order number and a photo of the item. Because produce deteriorates quickly, we cannot assess a quality claim made later than that. We will replace the item on the next delivery or refund it as set out in our Refunds & Cancellations policy. You do not need to return the item to us.

4. Caring for your produce

Risk in the goods passes to you when they are handed over. Please refrigerate or store produce promptly; we cannot accept claims for deterioration caused by storage after delivery.

5. Contact

ERRATHEN (Pty) Ltd, registration number 2026/745713/07. 34 Second Street, Linden, Johannesburg, South Africa. WhatsApp and phone: +27 72 989 8997. WhatsApp is our only support channel; we do not offer email support.