Shipping & Delivery

This policy applies to orders placed with the Yazi shop at yazi.africa. Vendor stores (name.yazi.africa) arrange their own delivery with you directly.

1. Where we deliver

We deliver within the City of Johannesburg metropolitan area, from our warehouse at 34 Second Street, Linden, Johannesburg, South Africa. The website asks for your location so that your order carries an exact delivery pin; please check the place name it shows before you order. We confirm on WhatsApp whether your pin is inside our area, and decline orders outside it.

2. When we deliver

• We deliver Monday to Saturday, excluding public holidays.
• An order we have confirmed on WhatsApp before 12:00 on a delivery day is delivered the same day.
• An order confirmed after 12:00, or on a Sunday or public holiday, is delivered on the next delivery day.
• Delivery times are estimates. We tell you when your order is on its way and roughly how long it will take.

3. Delivery cost

Delivery within our area is free unless the website shows a delivery charge at checkout. The total in your WhatsApp order message is what you pay.

4. How a delivery works

1. You send the WhatsApp order message from the website and we reply that your order has been received.
2. When a driver collects your order we message you that it has been picked up, with an estimated time and the driver's name and phone number.
3. The driver brings the order to your delivery pin. Please be reachable on the WhatsApp number you ordered from.
4. Check the goods, pay the driver by PayShap or instant EFT, and take them. We message you that the order has been delivered.

Deliveries are made by Yazi drivers or by independent delivery partners we assign to the order.

5. If we cannot deliver

If the driver cannot find you or reach you at the pin, they will call and message you and wait about 10 minutes before taking the order back to the warehouse. We will then contact you on WhatsApp to arrange another delivery day. Nothing is charged for a failed delivery, because payment happens at the door; we may ask for payment in advance before accepting further orders from a number that has missed deliveries.

6. Your delivery pin

We deliver to the pin in your order, which comes from your phone's location or the address you searched. We cannot deliver to a different place than the pin without agreeing it on WhatsApp first, and we are not responsible for a delivery made to a pin you set incorrectly. Set the pin where you will actually be.

7. Handover

Ownership and risk in the goods pass to you when the driver hands them over. Produce is perishable; please refrigerate or store it promptly. See our Returns policy for damaged or incorrect items.

8. Questions

Message us on WhatsApp at +27 72 989 8997 with your order number.

ERRATHEN (Pty) Ltd, registration number 2026/745713/07. 34 Second Street, Linden, Johannesburg, South Africa. WhatsApp and phone: +27 72 989 8997. WhatsApp is our only support channel; we do not offer email support.